本ページは公開が終了したページの複製であり、掲載時点での情報です。本ページに記載されている内容について各所に問い合わせることはご遠慮下さい。

Motion 331 FAQ


WINDOWS 95

7-1 What is the current version of HawkEye for Windows 95? How do I download and install this version?

7-1a How do I remove the previous version of Hawkeye?

7-2 How do I check to see what version I currently have installed in my system?

7-3 Does the Motion 331 have Direct X support?

WINDOWS NT

7-4 What resolutions does the Motion 331 support?

WINDOWS 3.1x

7-5 What is the current version of HawkEye for Windows? How do I download and install this version?

7-5aHow do I remove the previous version of Hawkeye?

7-6 I used Monitor Adjustment and inadvertently set my Refresh Rate too high for my monitor to handle, how do I set it back to normal?

7-7 Icons in Program Manager are black, and I am receiving a message which says "Extremely Low on Memory", what do I do?

7-8 I am using NORTON DESKTOP and my icons are corrupt, how do I fix this?

OS/2

7-9 What resolutions does the Motion 331 support?

AUTOCAD

7-10 Are the AutoCAD for Windows drivers available for the Motion 331?

7-11 Are there AutoCAD for DOS drivers available for the Motion 331?

OTHER

7-12 Where are the drivers released first? BBS, FTP, or WWW?

7-13 How can I determine whether the Video Drivers are really the issue if I am experiencing a problem in a program?

7-14 How do I change to VGA?

7-15 Is this card VESA 2.0 Compliant?

7-16 What are the limitations of the VGA Passthrough connector on the Number Nine graphic Accelerator? Can I use my TV Tuner or MPEG card?

7-17 What is MPEG?

7-18 Does this card have any MPEG capabilities?

7-19 I would like to obtain MPEG drivers for my Number Nine Graphic Accelerator, how do I do that?

7-20 I have video that is built on to my motherboard, what should I do?

7-21 What is BIOS shadowing and should it be enabled or disabled?

7-22 My computer seemed to boot up OK, but there is no display, what should I look for?

7-23 What is the syntax to do a "memory exclusion" in my Config.sys file and in my System.ini file?


click here for more FAQs



WINDOWS 95

7-1 What is the current version of HawkEye for Windows 95? How do I download and install this version?

To access the latest drivers for your card please go to the Motion 331 Driver area.

Preparation for Download

Create a Temporary directory off of the C:\ directory. (assuming that C:\ is the name of the hard drive).

Please name the directory something neutral, for example C:\TEMP or C:\NEW.

Download

Locate the file for Windows 95 listed in the Driver Update section of the Web Site. Download that file into the temporary directory which you created. (You can locate the file name on the BBS and FTP by going into library for your Number Nine Product or by searching for the file in the General Library on CompuServe).

Once the file has been downloaded into the temporary directory, open Windows Explorer or Windows File Manager. Locate the Folder where the file has been downloaded and click on that folder so that one may view the contents.

Expansion of Downloaded File

The downloaded file should be the only file listed in the temporary folder (C:\TEMP or C:\NEW). Double click on the downloaded file. At this point one of two things will happen either a WinZip Window will appear, or the files will be shown expanding in to a directory.

IF THE WINZIP WINDOW APPEARS:

If the Winzip Window pops up, change the line which reads C:\WINDOWS\TEMP (or variation of that) to C:\TEMP or C:\NEW directory. Then click UNZIP in the WinZip window, the files will then expand to the C:\TEMP or C:\NEW directory.

After the files have successfully extracted to the diskette, you may close the WinZip window and Windows File Manager or Windows Explorer.

OK. You have now successfully expanded the HawkEye for Windows 95 display drivers and utilities for the 9FX Motion 331


IF THE DOS BOX APPEARS:

If the DOS box appears, the files will expand into the temporary directory which you created (i.e. C:\TEMP or C:\NEW). Once the file has finished unzipping, close the DOS box so that either Windows Explorer or Windows File Manager is showing. All of the expanded files should now be listed in the directory along with the downloaded file.

OK. You have now successfully expanded the HawkEye for Windows 95 display drivers and utilities for the 9FX Motion 331

After Downloaded File has Expanded

IF HawkEye HAS NOT BEEN PREVIOUSLY INSTALLED:

If no other previous versions of HawkEye has been installed on the system, then you can install the driver which you have just expanded by doing the following:

Click on START
Click on RUN
Type C:\TEMP\SETUP.EXE
Click on OK

This will begin the installation of the HawkEye for Windows 95 display drivers and utilities, simply follow the on screen instructions until the drivers install successfully. Congratulations! You are finished with downloading and installing the updated drivers.

IF HawkEye HAS BEEN PREVIOUSLY INSTALLED:

Step 1: Set to VGA

FROM WINDOWS 95
From the Windows 95 desktop
Click on the Start button
Click on Settings
Click on Control Panel
Click on Display
Click on Settings
Click on Change Display Type (or if you are using a Windows 95 updated
version, then click on Advanced Properties)
In the Adapter Type window:
Click on Change
In the Select Device window:
Click on Show All Devices
On the Manufacturer’s side:
Scroll to the top and click on Standard Display Types
On the Models’ side:
Click on Standard Display Adapter (VGA)
Click on OK
Click on Close
Click on Close, again
Click on Yes to restart Windows

Excellent! You are now set for VGA in Windows 95!

Step 2: Remove Previous Installation

Once Windows 95 restarts in VGA:

Place the Mouse Cursor on the "empty" TaskBar to the right of the START button and any open applications and click the right mouse button. From the resultant menu, select the bottom option of Properties.
From the Taskbar Properties Window:
Click on the Start Menu Programs tab.
Click on Remove
At this point, a menu representation of the start programs will appear.
Double click on the Start Up folder
Click on HawkEye so that it is highlighted
Click the Remove button.
Click on Close
Click on OK
This will remove the HawkEye program from Start Up

Close any open Window by clicking the "X" in the upper right hand corner of the Window. You should now be at the Windows 95 Desktop.

Click on Start
Click on Programs
Click on MS DOS Prompt
Good! You should now be looking at a DOS box, or full screen DOS session, with the cursor positioned at the C:\WINDOWS prompt.

From the C:\WINDOWS prompt:
Type cd \windows\system and press the enter key (do not forget to put a space between "cd" and "\windows\system")

At the C:\WINDOWS\SYSTEM prompt:
Type del motion95.drv and press the enter key. (Do not forget to put a space between "del" and "motion95.drv")

Type del 9motion.drv and press the enter key (do not forget to put a space between "del" and "9motion.drv")
If you get a message indicating that the file was not found, that is ok, please continue with the instructions.

At the C:\WINDOWS\SYSTEM prompt:
Type cd .. and press the enter key.

At the C:\WINDOWS prompt:
Type del HawkEye.ini and press the enter key(Do not forget to put a space between "del" and "HawkEye.ini")

Type deltree Number9 and press the enter key. (Do not forget to put a space between "deltree" and "Number9")
When asked if you want to delete the Number9 directory and all sub directories, type "y" for yes and press the enter key.

At the C:\WINDOWS prompt:
Type edit win.ini and press the enter key. (Do not forget to put a space between "edit" and "win.ini")
Once in the edit screen, in the first section delete the line C:\WINDOWS\NUMBER9\HAWKEYE.EXE
(This line may or may not be present, if it is present, delete it. If it is not present, just continue with the instructions as they are listed below).
Click on File
Click on Exit
Click on Yes to save settings.

At the C:\ WINDOWS prompt:
Type cd .. and press the enter key. (Do not forget to put a space between "cd" and "..")

At the C:\ prompt:
Type del Number9 and press the enter key. (Do not forget to put a space between "del" and "Number9")

At the C:\ Prompt:
Type exit and press the enter key.

From the Windows 95 desktop:
Click on Start
Click on Shut Down…
Click on Restart the Computer
Click on Yes to restart the computer

OK, Excellent! You are now ready to proceed with the installation of the new HawkEye for Windows 95 display utilities and drivers for the 9FX Motion 331

Step 3: Installation of new HawkEye

EXPANDED ON THE HARD DRIVE:
If you downloaded an expanded the HawkEye for Windows 95 display utilities and drivers for the 9FX Motion 331 on to the Hard Drive (C:\):

Click on Start from the Windows 95 desktop.
Click on Run
Click on Browse.

In the Browse Box, please select the folder in which you expanded the downloaded file (for example: C:\TEMP or C:\NEW).

Click on this folder so that the contents of this folder are displayed.
Click once on SETUP.EXE, then click on the OPEN button.
Back in the RUN box you should now have some variation following in the OPEN: line C:\TEMP\SETUP.EXE
Click on OK.

This will begin the installation of the HawkEye for Windows 95 display drivers and utilities, simply follow the on screen instructions until the drivers install successfully.
Congratulations! You are finished with installing the updated drivers.

7-2 How do I check to see what version I currently have installed in my system?

The version which is relevant to users of HawkEye is the Disk Version (not the Driver Version), this is the number which will indicate the version of HawkEye you have installed on your system. Simply click on the Number Nine ICON and click on the STATUS option. Here is where you will find the Disk Version listed.
please visit our demonstration of hawkeye


7-3 Does the Motion 331 have Direct X support?

The 9FX Motion 331 has support for DirectX 2.0. This means that DirectX 3.0 will work. However, DirectX 2.0 is not backwards compatible with DirectX 1.0. This means that if you have DirectX 2.0 installed, you can run applications that require DirectX 1.0 however you cannot install DirectX 1.0 over DirectX 2.0.

Any Direct 3D functionality's, for example Texture Mapping, will be emulated through software. Therefore, Hardware acceleration will need to be set to the OFF position when configuring games that indicate that Texture Mapping is needed. For Further Information about DIRECT X, please see our DIRECT X Technical document.


WINDOWS NT


7-4 What resolutions does the Motion 331 support?

Motion 331 2Mb Windows NT

Resolution

Color Depth (bpp)

Refresh Rate (Hz)

640x480

8

60,72,75,85

 

16

60,72,75,85

 

32

60,72,75,85

800x600

8

56,60,72,75,85

 

16

56,60,72,75,85

 

32

56,60,72,75,85

1024x768

8

60,70,75,85

 

16

60,70,75,85

1152x864

8

60,70

1280x1024

8

60,75,85



WINDOWS 3.1x


7-5 What is the current version of HawkEye for Windows? How do I download and install this version?

Click here for the current version of HawkEye for Windows 3.1x

Preparation for Download

Create a Temporary directory off of the C:\ directory. (assuming that C:\ is the name of the hard drive).

Please name the directory something neutral, for example C:\TEMP or C:\NEW.

Download

The downloaded file should be the only file listed in the temporary folder (C:\TEMP or C:\NEW). Double click on the downloaded file. At this point one of two things will happen either a WinZip Window will appear, or the files will be shown expanding in to a directory in a DOS BOX.

IF THE WINZIP WINDOW APPEARS:

If the Winzip Window pops up, change the line which reads C:\WINDOWS\TEMP (or variation of that) to C:\TEMP or C:\NEW directory. Then click UNZIP in the WinZip window, the files will then expand to the C:\TEMP or C:\NEW directory.

After the files have successfully extracted to the diskette, you may close the WinZip window and Windows File Manager or Windows Explorer.

OK. You have now successfully expanded the HawkEye for Windows 95 display drivers and utilities for the 9FX Motion 331


IF THE DOS BOX APPEARS:

If the DOS box appears, the files will expand into the temporary directory which you created (i.e. C:\TEMP or C:\NEW). Once the file has finished unzipping, close the DOS box so that either Windows Explorer or Windows File Manager is showing. All of the expanded files should now be listed in the directory along with the downloaded file.

OK. You have now successfully expanded the HawkEye for Windows 95 display drivers and utilities for the 9FX Motion 331

After Downloaded File has Expanded

IF HawkEye HAS NOT BEEN PREVIOUSLY INSTALLED:

If no other previous versions of HawkEye has been installed on the system, then you can install the driver which you have just expanded by doing the following:

Click on START
Click on RUN
Type C:\TEMP\SETUP.EXE
Click on OK

This will begin the installation of the HawkEye for Windows 3.1x display drivers and utilities, simply follow the on screen instructions until the drivers install successfully. Congratulations! You are finished with downloading and installing the updated drivers.

IF HawkEye HAS BEEN PREVIOUSLY INSTALLED:

Step 1: Set To VGA
FROM WINDOWS 3.1X
At Windows Program Manager:
Click on Main
Click on Windows Setup
At Windows Stetup Window:
Click on Options
Click on Change System Settings...
At Display in Change System Settings:
Scroll down until you find VGA and click on it
Click on OK
Restart Windows

FROM THE MS DOS PROMPT
Change directories to the C:\WINDOWS directory
Type SETUP and hit the enter key
At the SETUP Screen, use the up or down arrows to highlight the Display Driver and then hit the enter key.
Use the down arrow until you find and highlight VGA.
Hit the Enter Key to accept the list
Exit Setup
At the DOS prompt, type WIN and hit the enter key to enter Windows in VGA mode.

Excellent!. You are now set for VGA in Windows 3.1x!

Step 2: Remove Previous Installation

First, exit out of Windows 3.x so that you are at the MS DOS prompt (C:\).

At the C:\ prompt:
Type cd \windows\system and press the enter key (do not forget to put a space between "cd" and"\windows\system")

At the C:\WINDOWS\SYSTEM prompt:
Type del 9motion.drv and press the enter key. (Do not forget to put a space between "del" and "9motion.drv")

At the C:\WINDOWS\SYSTEM prompt:
Type cd .. and press the enter key.(Do not forget to put a space between "cd" and "..")

At the C:\WINDOWS prompt:
Type del HawkEye.ini and press the enter key(Do not forget to put a space between "del" and "HawkEye.ini")

Type deltree Number9 and press the enter key. (Do not forget to put a space between "deltree" and "Number9")
When asked if you want to delete the Number9 directory and all sub directories, type "y" for yes and press the enter key.

At the C:\WINDOWS prompt:
Type edit win.ini and press the enter key. (Do not forget to put a space between "edit" and "win.ini")
Once in the edit screen, in the first section delete the line C:\WINDOWS\NUMBER9\HAWKEYE.EXE.
(This line may or may not be present, if it is present, delete it. If it is not present, just continue with the instructions as they are listed below).
Click on File
Click on Exit
Click on Yes to save settings.

At the C:\ WINDOWS prompt:
Type cd .. and press the enter key. (Do not forget to put a space between "cd" and "..")

At the C:\ prompt:
Type del Number9 and press the enter key. (Do not forget to put a space between "del" and "Number9")

OK, Excellent! You are now ready to proceed with the installation of the new HawkEye for Windows 3.1x display utilities and drivers for the 9FX Motion 331.

Step 3: Installation of new HawkEye


EXPANDED ON THE HARD DRIVE:
If you downloaded an expanded the HawkEye for Windows 3.1x display utilities and drivers for the 9FX Motion 331 on to the Hard Drive (C:\):

Click on File from Program Manager.
Click on Run
Click on Browse.
In the Browse Box, please select the folder in which you expanded the downloaded file (for example: C:\TEMP or C:\NEW).
Click on this folder so that the contents of this folder are displayed.
Click once on SETUP.EXE, then click on the OPEN button.
Back in the RUN box you should now have some variation following in the OPEN: line C:\TEMP\SETUP.EXE
Click on OK.
This will begin the installation of the HawkEye for Windows 3.1x display drivers and utilities, simply follow the on screen instructions until the drivers install successfully. Congratulations! You are finished with installing the updated drivers.

7-6 I used Monitor Adjustment and inadvertently set my Refresh Rate too high for my monitor to handle, how do I set it back to normal?
You can Run "9RESET" to reconfigure the Motion 331 and set you back to 640x480 at 256 Colors. In order to run 9RESET you will need to do the following:
Reboot your computer to return to the DOS prompt
Change directories to the C:\WINDOWS directory
Type 9RESET and press the ENTER key
Restart Windows.


7-7 Icons in Program Manager are black, and I am receiving a message which says "Extremely Low on Memory", what do I do?

Program Manager reserves only 64 KB of memory for each ICON GROUP. When you use a true color (32 bit) mode, each icon requires four times more memory than an icon in 257-color mode. If Program Manager runs out of memory, it paints some icons black and displays an error message. Unfortunately, choosing "file properties" as the message instructs you to do, does not solve the problem. Until Program Manager is modified by Microsoft to eliminate this limitation, use the following table as a guideline for your icon groups:


COLOR

MODE

MAXIMUM ICON PER GROUP

32 bit/16.8 M

16

16 bit/65K

32

8 bit/256K

64



7-8 I am using NORTON DESKTOP and my icons are corrupt, how do I fix this?

The reason that this has happened is because your ICOCACHE.DAT file was not updated by Norton when you switched resolutions. It is very easy to rectify this situation:
1.) From Norton's OPTIONS menu select CUSTOMIZE.
2.) Choose the QUICK-ACCESS-ICON.
3.) Click on the ADVANCED box.
4.) Click on the RESET ICONS box.

OS/2


7-9 What resolutions does the Motion 331 support?

Motion 331 2Mb OS/2

Resolution

Color Depth (bpp)

Refresh Rate (Hz)

640x480

8

60,72,76

16

60,72,76

32

60,72,76

800x600

8

60,72,76

16

60,72,76

32

60,72,76

1024x768

8

60,72,76

16

60,72,76

1152x864

8

60,72,76

1600x1200

8

60,72,76



AutoCAD


7-10 Are there AutoCAD for Windows drivers available for the Motion 331?

AutoCAD for Windows uses what ever driver Windows is using, there is no "specific" driver that is built for AutoCAD for Windows.

7-11 Are there AutoCAD for DOS drivers available for the Motion 331?

Yes there are drivers available for AutoCad for Dos available on the BBS (617-862-7502). The file is located in the CAD directory and is listed as DLDCLASS.EXE .

OTHER


7-12 Where are the drivers released first? BBS, FTP, or WWW?

The drivers are generally released to each of these places simultaneously. There are drivers available on CompuServe as well (GO NINE), however there is a 48hour delay when uploading a driver on CompuServe

7-13 How can I determine whether the Video Drivers are really the issue if I am experiencing a problem in a program?

The most effective way of determining whether you are experiencing a hardware problem or a software (Number Nine driver) problem is to change the currently installed driver to VGA. If the problem does not occur in VGA, then you are most likely in need of a Number Nine driver update, however, if the problem still occurs when the VGA driver is being used, then the problem is not related to the Number Nine video driver, and may be due to a hardware problem or different driver (such as a printer driver).

If you are using Windows 95, you can also use the Graphic Accelerator bar to determine whether the issue you are experiencing is related to the Video Driver. To locate the Graphic Accelerator, simply do the following steps:

Click on START
Click on SETTINGS
Click on CONTROL PANEL
Click on SYSTEM
Click on the PERFORMANCE tab
Click on the button labeled "GRAPHICS…"
Here you will find the Advanced Graphics Settings window.
Move the slide bar down one notch and then click on OK. Then click on Close. Restart if prompted to do so.
When you restart, initiate the sequence of events that indicates the problem you are experiencing. If the problem no longer occurs, then it is most likely a video driver problem. IF the problem still occurs follow these procedures again until you get to the last setting of the slider bar. IF the problem still occurs at the last setting, then you are most likely NOT experiencing a video driver problem.


7-14 How do I set to VGA?

FROM WINDOWS 95
From the Windows 95 desktop
Click on the Start button
Click on Settings
Click on Control Panel
Click on Display
Click on Settings
Click on Change Display Type (or if you are using a Windows 95 updated
version, then click on Advanced Properties)
In the Adapter Type window:
Click on Change
In the Select Device window:
Click on Show All Devices
On the Manufacturer’s side:
Scroll to the top and click on Standard Display Types
On the Models’ side:
Click on Standard Display Adapter (VGA)
Click on OK
Click on Close
Click on Close, again
Click on Yes to restart Windows
Excellent! You are now set for VGA in Windows 95!

If you are not able to enter into Windows 95, you can press the F8 Key during the boot process and you will come to a menu screen. Select SAFE MODE and that should bring you into Windows 95, you can then follow the instructions on how to change to VGA.

FROM WINDOWS 3.1X
At Windows Program Manager:
Click on Main
Click on Windows Setup
At Windows Stetup Window:
Click on Options
Click on Change System Settings...
At Display in Change System Settings:
Scroll down until you find VGA and click on it
Click on OK
Restart Windows
Excellent!. You are now set for VGA in Windows 3.1x!

If you are not able to get into Windows 3.1x, it is possible to set to VGA from the DOS prompt:
Change directories to the C:\WINDOWS directory
Type SETUP and hit the enter key
At the SETUP Screen, use the up or down arrows to highlight the Display Driver and then hit the enter key.
Use the down arrow until you find and highlight VGA.
Hit the Enter Key to accept the list
Exit Setup
At the DOS prompt, type WIN and hit the enter key to enter Windows in VGA mode.
Excellent!. You are now set for VGA in Windows 3.1x!

7-15 Is this card VESA 2.0 Compliant?

The 9FX Motion 331 is VESA 1.2 Compliant, if you are trying to load software that requires 2.0 compliance, please download the
Scitech Display Doctor Universal VESA driver from SciTech Software (http://www.scitechsoft.com) and use this software to emulate VESA 2.0 modes.


7-16 What are the limitations of the VGA Passthrough connector on the Number Nine graphic Accelerator? Can I use my TV Tuner or MPEG card?

The VGA pass-through connector allows for the resolution 640x480 at 16 colors or VGA. That is the only resolution that will come across the connector. Although it is possible to use a TV Tuner or MPEG card,
the ONLY resolution that will function will be 640x480, 16 colors (VGA).

The best possible TV Tuner or MPEG card that one could use with the Number Nine graphic accelerator is one that makes use of PCI BUS Mastering. This type of TV Tuner or MPEG card does not require the use of the Video Graphic Accelerator’s Feature Connector, and therefore you would be able to get more than 640x480 at 16 colors. Contact the TV Tuner or MPEG card manufacturer to find out if they carry a product that makes use of this technology.


7-17 What is MPEG?

MPEG (Moving Pictures Experts Group) is a video syntax that provides an efficient way to represent image sequences in the form of more compact coded data. The specific video syntax which Number Nine currently supports is MPEG phase I, or more commonly called MPEG-I. It defines a bit stream for compressed video and audio optimized to fit into a bandwidth (data rate) of 1.5 Mbits/s with parameters of 352 pixels by 240 lines by 30 frames per second. MPEG-I is primarily used in the PC market for video-clip playback and for games by providing VHS-like video on any machine equipped with an MPEG decoder and compatible CD drive. The algorithm is based on two key techniques—temporal and spatial compression. Temporal compression relies on similarities between successive pictures using precondition and motion compensation. Spatial compression relies on redundancy within small areas of a picture and is based on the discrete-cosine transform (DCT), quantization, and entropy-coding techniques.

Support for MPEG can be accomplished through both hardware and software. Hardware support is in the form of a PC card with an onboard MPEG decoder. This MPEG card can either be a stand-alone card, or be attached to a graphics/video card via a feature connector or the video output. Software support is in the form of a driver which will aid the decoding/decompression of MPEG videos by sending some of the work to the processor on the graphics/video card (only with specific multimedia controllers).

7-18 Does this card have any MPEG capabilities?

This card can handle the YUV to RGB conversion via the Graphic Pixolator which is built into the Trio V+ or S3-765 graphics processor chip. However, you will need Software MPEG drivers in order to run MPEG files.

7-19 I would like to obtain MPEG drivers for my Number Nine Graphic Accelerator, how do I do that?

Number Nine is pleased to announce that as of August 1, 1996, we are making the popular MPEG playback software widely available to our customers.

The following is a list of Number Nine products which are optimized to provide the full-screen full-motion MPEG playback:

* Imagine 128 Series 2 Family of Graphic Accelerators
* 9FX Reality 772
* 9FX Reality 332
* 9FX Motion 771
* 9FX Motion 531
* 9FX Motion 331

If the Number Nine product you own is on this list, you can obtain the latest MPEG playback software for a shipping and handling fee of $12.95. A Windows 3.1x and a Windows 95 version is available.

If the Number Nine product you own is not on this list, please give us a call for information about how to upgrade to the latest, MPEG-ready technology!

And for our customers who have upgraded their operating systems from Windows 3.1 to Windows 95… it's time to upgrade your MPEG playback software! For a shipping and handling fee of $12.95, we'll send you the MPEG playback software you need for Windows 95.

Number Nine is very excited to be able to provide this state-of-the-art technology to our customers.

How to Request MPEG Playback Software

If you have one of the products listed above, you're ready to bring full-motion, full-screen MPEG video playback to your PC! To place your request, follow these quick and easy instructions:

Have the name of the Number Nine product and the operating system youuse handy - you will be asked to provide that information, even if youare simply upgrading from the Windows 3.1 version to the Windows 95version. The name of the Number Nine product you use can be found on the cover of your installation manual.
Have your Visa or Mastercard ready - you will be charged a shipping and handling fee of $12.95. Shipping and handling includes First Class Mail postage; other shipping methods are available for the additional cost, ask your operator for details.
We pay for your call5. Call 800-627-8384 between the hours of 9:00am and 5:00pm eastern standard time.
Our order processing desk will take your name, address, credit card number plus board type and operating system. Your order will be shipped, via U.S. Mail, within 48 hours of verification of your credit card.
You will be given an order number. Please keep that number and use it if you need to contact us regarding your order.

Terms and Conditions:

If you would like further product information, or for assistance in determining whether your Number
Nine product is optimized to provide full-screen, full-motion MPEG playback, call us at 800-GET-NINE.
Improved MPEG video playback performance is not guaranteed and all MPEG sales are final.
All charges are in U.S. dollars.
MA residents add 5% tax.
We pay for your call from within the United States.

If you are calling from outside the U.S., please dial 617-674-0009 and press 5 to be transferred to our order processing desk.

7-20 I have video that is built on to my motherboard, what should I do?

It is not unusual to have a motherboard installed in your system that already has Video Capabilities built on to it. If you find that you have one of these types of motherboards, then you will need to consult the Motherboard Documentation in order to DISABLE the on board video.

This may require a jumper setting on the motherboard, or you may need only to insert the graphic card into the slot and the motherboard will automatically "turn off" the on board video, or you may need to obtain a motherboard system BIOS update (Contact the motherboard manufacturer or company which put the system together for such an update).

7-21 What is BIOS shadowing and should it be enabled or disabled?

In General, BIOS chips are slow, so in order for a fast boot, BIOS’s can be copied to SYSTEM RAM via BIOS shadowing in order to allow for faster access and therefore, faster boot up. This will not really effect the Video Board, therefore it is totally up to the individual user whether they want to leave BIOS shadowing to the default setting or change it.

7-22 My computer seemed to boot up OK, but there is no display, what should I do?

Please check the following items:
Make sure that the Video Accelerator edge is firmly inserted in the slot on the motherboard. (no Gold teeth should be showing .
Make sure that the power cables are securely attached to computer and monitor
Make sure that the monitor cable is attached securely at both ends.
Make sure that the Motion 331 is the ONLY graphic board in the system. If there is another graphics board, turn off your computer and disable or remove the other graphic board according to the manufacturer’s instructions.
Make sure that you have made necessary adjustments to Switches and Jumper Settings on the Motherboard, if necessary. (Consult you Motherboard documentation to determine whether you are going to have to set any jumpers or switches.

7-23 What is the syntax to do a "memory exclusion" in my Config.sys file and in my System.ini file?

A Memory Exclusion statement may be needed in order to get your programs to run properly: Please exclude the range A000-C7FF in your memory manager, if your memory manager has a "stealth mode", please disable that as well. The exclusion statement should look something like this…
In the CONFIG.SYS file:

DEVICE=C:\DOS\EMM386.EXE NOEMS X=A000-C7FF

In the SYSTEM.INI file:

[386Enh]
EMMEXCLUDE=A000-C7FF





[ Product Information ] [ Employment Opportunities ]
[ About Number Nine ] [ Customer Service ] [ Updated Drivers] [ News At Nine ]

Copyright © 1996,1997, Number Nine Visual Technology,Inc. All Rights Reserved.

inserted by FC2 system